As a backup plan for our online lifestyle when traveling I also chose to sign up for the T-Mobile Simple Choice North America 6GB Plan, Just before it got discontinued in January of 2017….. kinda as a backup to the backup (AT&T) to the main ( Verizon )
When I ordered the device via phone I was told there is a promotion and the hotspot/mifi would be FREE. I would get fully credited back on my 2nd bill.
On the second bill I was still being charged $3 for the device and there was a installment plan on the bill. I called and was told that it would be taken care of the next bill.
On the third bill the same thing happen and I got the good ole “next bill it will be credited” speech.
After living in america for close to 20 years I knew this was a case of ” if we tell the same lie over and over the customer might go away” tactic .
I have been there too many times I thanked the callagent and opened a complaint with the BBB in regards of the promotion / lack there of . Within 10 days I received a call from the T-mobile executive branch in regards of my BBB complaint and was assured that I qualified for the promotion and I should have been credited with the 2nd bill. I was told there will be no equipment charges and I will be credited what I already paid. All of this will reflect on my statement within 48 hrs.
I checked my statement later and long behold they spoke the truth. Equipment paid off and credit on my account. Just shows and it pays to be persistent