We decided to go with the Rand McNally RVND7730 GPSfor the RV. It’s been a long time since we had a GPS but we figured it might be useful to navigate on roads we know we fit on. ( even though the new rig isn’t bad, we are 12’2″ high and 31 feet long)
We bought the unit a month ago and last week I took the time to configure it with our measurements. On Saturday we decided to go for a ride and wanted to try the GPS but when I turned it on it said BATTERY LOW PLEASE CONNECT POWER, which we did but even after 4 hrs of charging the unit did neither turn on or off I ended up leaving it plugged it over night and the next morning we were able to turn it on / off. I turned it off and let it sit ( turned off ) and after 6 hrs or so I turned it back on and saw the battery was 50 % ( from sitting turned off ??????)
I knew something wasn’t right.
I emailed support and got a reply back on a sunday with a few tips and was told to call support on monday if I am still having issues. I checked the unit sunday evening after being plugged in the entire day and showing a GREEN light meaning that its fully charged but when I unplugged it and turned it on it showed 50% on the battery.
Monday morning I called support and explained the situation to the call agent. She took notes, asked a few questions and then told me that the unit is faulty and they will send me a UPS label to return it so they can repair/replace the unit.
So far I am impressed with the Rand McNally Customer Service / Warranty, let’s see if the replacement works as designed.